Privacy Policy

Privacy Policy

Effective Date: 28/08/2025
Company Name: Trident Tubs North West (Trident Swimming Pools & Wellness Ltd)
Website: www.trident-tubs.co.uk

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1. Introduction

At Trident Tubs (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or purchase products from us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website, you consent to the practices described in this policy.

2. Who We Are

Trident Swimming Pools & Wellness Ltd is a company registered in the United Kingdom. Our business address is:

Box studios, 17 Boundary street, Liverpool, L5 9UB
Email: enquiries@group-trident.co.uk
 

3. What Information We Collect

We may collect and process the following personal data:

a. Information you provide directly:

• Name

• Email address

• Phone number

• Billing and delivery addresses

• Payment details (processed securely via third-party providers)

• Order and communication history

b. Information we collect automatically:

• IP address

• Device and browser type

• Cookies and similar tracking technologies

• Website usage data (via analytics tools)

4. How We Use Your Information

We use your personal data to:

• Process and fulfil orders

• Communicate with you about your purchase

• Respond to your queries or requests

• Send marketing communications (if you opt in)

• Improve our website and services

• Comply with legal and regulatory obligations

• Detect and prevent fraud or security issues

5. Legal Bases for Processing

We rely on the following lawful bases to process your personal data:

• Contractual necessity – to fulfil your order

• Consent – for marketing communications

• Legal obligation – to comply with the law

• Legitimate interests – to operate and improve our business (where your rights do not override our interests)

6. How We Share Your Data

We will never sell your personal data. However, we may share your information with:

• Service providers (e.g. payment processors, delivery couriers, website and marketing platforms)

• Legal authorities where required by law

• Business partners in the event of a company sale or merger (subject to confidentiality)

All third parties are required to handle your data in compliance with UK data protection laws.

7. Cookies and Tracking

We use cookies to:

• Enhance your browsing experience

• Analyse website performance

• Deliver relevant advertising

You can control your cookie settings at any time through your browser or our cookie consent tool. For more details, see our Cookie Policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, tax, and accounting requirements.

9. Your Rights Under UK GDPR

You have the following rights:

• Access – Request a copy of your data

• Rectification – Correct inaccurate data

• Erasure – Request deletion of your data (subject to limitations)

• Restrict processing – Limit how we use your data

• Data portability – Receive your data in a portable format

• Object – Object to certain types of processing

• Withdraw consent – Where processing is based on your consent

To exercise these rights, contact us at: enquiries@group-trident.co.uk

If you're not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Security

We take appropriate technical and organisational measures to secure your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed at individuals under 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review it periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
Email: enquiries@group-trident.co.uk
Postal Address: Box studios, 17 Boundary street, Liverpool, L5 9UB